Shipping policy

Shipping Policy: Thank you for choosing our online clothing company! We want to ensure that you have a seamless shopping experience with us, so please take a moment to review our shipping policy. 

 1. Made to Order: All our items are made to order with care and attention to detail. This means that once you place an order, our skilled team will start crafting your item specifically for you. 

 2. Processing Time: Please allow us 1-3 business days to process your order. During this time, we will prepare your item and get it ready for shipment. 

 3. Delivery Time: Once your order has been processed, it will be shipped to you via our trusted shipping partners. The estimated delivery time is 7-10 business days, excluding weekends and public holidays. Please note that delivery times may vary depending on your location. 

 4. Shipment Tracking: To keep you informed about the status of your order, we will provide you with a tracking number once your item has been shipped. You can use this tracking number to track the progress of your package online. 

 5. International Shipping: We offer international shipping to select countries. However, please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer. 

 6. Order Updates: Throughout the process, we will keep you updated via email regarding the status of your order. You will receive an email confirmation when your order is placed, and another email with tracking information once your item has been shipped. 

 7. Order Modifications or Cancellations: If you need to make any modifications or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once your item has entered the production process, modifications or cancellations may not be possible. 

 8. Missing or Damaged Items: In the unfortunate event that your order arrives damaged or if any items are missing, please contact our customer support team within 48 hours of receiving your package. We will work with you to resolve the issue promptly. 

 9. Returns and Exchanges: As all our items are made to order, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. If you believe your item is defective or damaged, please contact our customer support team within 7 days of receiving your order. 

 10. Customer Support: If you have any questions or need assistance with your order, our friendly customer support team is here to help. You can reach us via email or through our website's contact form. 

 We appreciate your understanding and patience as we create and deliver high-quality items for you. If you have any further questions, please feel free to contact us. Happy shopping!